Terms & conditions
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
SUMMARY OF SOME OF YOUR KEY RIGHTS
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
up to 30 days: if your goods are faulty, then you can get a refund;
up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.
In this contract:
‘We’, ‘us’ or ‘our’ means Paola Farino Limited, a company incorporated in England and Wales under number 10176972 whose registered office is at 109 St Georges Road, London SE1 6HY, United Kingdom; and
‘You’ or ‘your’ means the person using our site to buy goods from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
Email, at firstname.lastname@example.org; or
Telephone, on 020 7207 0858, between the hours of 9am to 5pm Monday to Friday.
Who are we?
We are registered in England and Wales under company number: 10176972.
Our registered office is at: 109 St Georges Road, London SE1 6HY, United Kingdom.
Our VAT number is 253 1486 13.
If you buy goods on our site you agree to be legally bound by this contract.
This contract is only available in English. No other languages will apply to this contract.
When buying any goods you also agree to be legally bound by:
our website terms and conditions and any documents referred to in them;
extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply; and
specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods at any time during the online checkout process.
All of the above documents form part of this contract as though set out in full here.
Information we give you
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
read the acknowledgement email (see clause 4.2.1); or
contact us using the contact details at the top of this page.
The key information we give you by law forms part of this contract (as though it is set out in full here).
If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Your privacy and personal information
Ordering goods from us
Below, we set out how a legally binding contract between you and us is made.
You place an order on the site by following the instructions on our website. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
When you place your order at the end of the online checkout process (ie. when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
We may contact you to say that we do not accept your order. This is typically for the following reasons:
the goods are unavailable;
we cannot authorise your payment;
you are not allowed to buy the goods from us;
we are not allowed to sell the goods to you;
you have ordered too many goods; or
there has been a mistake on the pricing or description of the goods.
We will only accept your order when we email you to confirm this. At this point:
a legally binding contract will be in place between you and us; and
we will dispatch the goods to you.
If you are under the age of 18 you may not buy any goods from the site.
Right to cancel this contract
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day after the day you (or someone you nominate) receives the goods unless:
Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods; or
Your goods are for regular delivery over a set period (for example monthly for 12 months). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
To Paola Farino Limited, 109 St Georges Road, London SE1 6HY, United Kingdom, 020 7207 0858, email@example.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
14 days after the day we received back from you any goods supplied; or
(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received goods:
you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
you will have to bear the direct cost of returning the goods (unless the goods are faulty or misdescribed, in which case we will pay the return costs); and
you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We use various couriers to deliver our goods. If you want to see your delivery options, visit our “Your Questions” web page before you place your order.
The estimated date and time window for delivery of the goods is set out in the Confirmation Email (see clause 4.2.3).
If something happens which:
is outside of our control; and
affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us.
Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
let you know;
cancel your order; and
give you a refund.
If nobody is available to take delivery, please contact us using the details on the site’s Contact page.
You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
We may deliver your goods in instalments.
We accept the following credit cards and debit cards: Visa (credit and debit cards), Mastercard (credit and debit cards) and American Express.
Your credit card or debit card will only be charged when the goods are dispatched.
All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
Mastercard®SecureCodeTM: https://www.mastercard.co.uk/en-gb/consumers/features-benefits/securecode.html; or
American Express SafeKey: https://www.americanexpress.com/uk/benefits/service-security/safety-fraud/how-amex-protects-you/safekey/.
If your payment is not received by us and you have already received the goods, you:
must pay for such goods within 7 days; or
must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.
The price of the goods:
is in pounds sterling (£)(GBP);
includes VAT at the applicable rate; and
includes the cost of delivering the goods to mainland UK (for further delivery options and costs for delivery outside the UK mainland, visit our Your Questions web page before you place your order).
Nature of the goods
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the goods:
are of satisfactory quality;
are fit for purpose;
match the description, sample or model; and
are installed properly (if we install any goods).
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on the site.
While we try to make sure that:
all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 5% in such weights, sizes and measurements in the goods; and
the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Any goods sold:
at discount prices;
as remnants; or
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
we will let you know if we intend to do this but this may not always be possible; and
you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
contact us using the contact details at the top of this page; or
visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
Please contact us using the contact details at the top of this page, if you want:
us to repair the goods;
us to replace the goods;
a price reduction; or
to reject the goods and get a refund.
We offer a two year guarantee (“Guarantee”) on some of our goods that operates independently of (and does not take away from) your statutory rights. To check whether the Guarantee applies to specific goods on our site, please visit the relevant webpage for those goods. The terms of the Guarantee are set out in full at <insert link to guarantee page>, are legally binding and form part of this contract as if set out in full here.
End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Limit on our responsibility to you
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
were not foreseeable to you and us when the contract was formed; or
that were not caused by any breach on our part;
business losses; and
losses to non-consumers.
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
our service to you; or
any other matter,
please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
let you know that we cannot settle the dispute with you; and
You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: webgate.ec.europa.eu/odr
If you want to take court proceedings, the courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
The laws of England and Wales will apply to this contract.
Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.